Privacy Policy for Maple Study Link Inc.
Version 1.0
Last updated: April 23, 2024
This document governs the privacy practices of Maple Study Link Inc. ("we", "our" or "us"), a Toronto-based education consultancy and academic service provider . Our privacy policy explains how we collect, use, disclose, and safeguard the personal information of our students, clients, and website visitors, with a particular focus on protecting the privacy of minors.
Definitions
'Personal Information' (PI) means any information about an identifiable individual, such as name, contact information, educational records, and other details that can identify an individual.
'Non-Personal Information' (NPI) refers to data in a form that does not permit direct association with a specific individual.
Collection and Use of Personal Information
We collect and use personal information to provide educational services, tutoring, and consultancy to our students and clients. This includes contact details, academic records, payment information, and other relevant data necessary to deliver our services effectively.
We do not collect sensitive personal information such as biometric data, health information, or data revealing race, ethnicity, or religious beliefs unless absolutely necessary for providing educational services. If we need to collect any sensitive information, we will clearly explain the purpose and obtain explicit consent.
We may also collect personal information when you visit our website, register for an account, submit an online form, or communicate with us. The information collected may include your name, email address, phone number, and any other details you choose to provide.
We use third-party tools and services, such as communication platforms and learning management systems, to facilitate the delivery of our services. These tools may collect personal information on our behalf, and we ensure that they maintain appropriate safeguards and only use the personal information for the intended purpose.
We use personal information for the following purposes:
- Providing educational services, tutoring, and consultancy
- Processing payments and maintaining financial records
- Communicating with students, clients, and prospective customers
- Responding to inquiries and requests
- Improving our services and website
- Complying with legal and regulatory requirements
We will obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. For students under the age of majority (18 or 19 in most provinces), we will obtain verifiable parental consent for the collection, use, and disclosure of their personal information.
Disclosure of Personal Information
We may disclose personal information to third-party service providers who assist us in delivering our services, such as tutors, consultants, or payment processors. We ensure that these service providers maintain appropriate safeguards and only use the personal information for the intended purpose.
We may also disclose personal information if required by law or to comply with legal processes, protect our rights and property, or in the event of a corporate transaction, such as a merger or acquisition.
In certain cases, we may need to share personal information with educational institutions, government agencies, or accreditation bodies for the purposes of enrollment, assessment, or regulatory compliance.
If we need to transfer personal information outside of Ontario or Canada, we will implement appropriate safeguards and ensure that the transfer complies with applicable laws and regulations.
Retention and Security of Personal Information
We retain personal information for the duration of the student's enrollment plus an additional period of 7 years for compliance and recordkeeping purposes. We employ reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, or modification, such as encryption, access controls, and regular security audits.
We are committed to protecting the personal information of minors with appropriate safeguards and age-appropriate privacy practices.
Access, Correction, and Other Privacy Rights
You have the right to access and request corrections to your personal information in our custody or control. In addition, you may have the right to request data portability (obtaining a copy of your personal information in a structured format) and erasure (the right to be forgotten) of your personal information, subject to legal requirements.
To exercise these rights or for any other privacy-related inquiries or complaints, please contact our designated Privacy Officer using the information provided below.
Children's Privacy
Our services and website are designed for students and their parents or legal guardians. We do not knowingly collect personal information from children under the age of majority without verifiable parental consent. Our privacy practices and communication are designed to be age-appropriate and easily understandable for children and parents.
Third-Party Links and Services
Our website may contain links to third-party websites or services that are not governed by this privacy policy. We encourage you to review the privacy policies of these third parties before providing any personal information.
Updates to Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on our website, and we will notify you of any significant updates or changes. The effective date of this privacy policy is Apr 23, 2024.
Contact Information
If you have any questions or concerns about our privacy practices, please contact our Privacy Officer:
Address: Maple Study Link Inc. 3080 Yonge St., Suite 6060, Toronto, ON M4N 3N1
Email: info@maplestudylink.com
Tel: +1 (647) 467-5465
By continuing to use our services and website, you acknowledge your acceptance of this privacy policy.
Compliance
Maple Study Link Inc. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable education-specific privacy laws in Ontario and Canada.